> ## Documentation Index
> Fetch the complete documentation index at: https://filla.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Conditional actions (If / Else)

> Run different automation actions based on what the respondent submitted.

## What conditional actions do

The If / Else action lets you branch your automation into different paths based on field values. Each branch has its own set of actions that only run when the branch's condition is met. If no branch matches, the fallback (else) actions run.

## How branches work

A conditional action contains:

* **Branches** with a label, a filter condition, and a list of actions
* **Fallback actions** (else) that run when no branch condition matches

Each branch is evaluated in order. The first branch whose condition matches runs its actions. If none match, the fallback runs.

## Setting up conditional actions

<Steps>
  <Step title="Add an If / Else action">
    In the Automations tab, add an action and select **If / Else**.
  </Step>

  <Step title="Define a branch">
    Give the branch a label (e.g., "High priority") and set a filter condition using the filter builder. For example: `Priority` `is` `High`.
  </Step>

  <Step title="Add actions to the branch">
    Add one or more actions inside the branch. These only run when the branch condition is met. Available actions include Update Submitted Record, Generate PDF, Webhook, and Wait.
  </Step>

  <Step title="Add more branches (optional)">
    Add additional branches for other conditions. Each branch has its own label, condition, and actions.
  </Step>

  <Step title="Set fallback actions">
    Add actions to the fallback (else) section. These run when none of the branch conditions match.
  </Step>
</Steps>

## Example

You have a form that collects support requests with a "Category" select field. You want to:

* Send a webhook to the billing team when Category is "Billing"
* Send a different webhook to the technical team when Category is "Technical"
* Update a status field to "Unrouted" for everything else

Set up an If / Else action with two branches and a fallback:

1. Branch "Billing": Condition `Category is Billing`, action: Webhook to billing endpoint
2. Branch "Technical": Condition `Category is Technical`, action: Webhook to technical endpoint
3. Fallback: Update Submitted Record, set Status to "Unrouted"

## Limitations

* Branches contain **leaf actions only**. You cannot nest an If / Else action inside another If / Else action.
* Each branch's condition uses the same filter builder used in [display conditions](/docs/logic/building-filter-rules) and other Filla features.

## Related pages

<CardGroup cols={2}>
  <Card title="On-submit automations" icon="bolt" href="/docs/automations/overview">
    Overview of the automation system and action types.
  </Card>

  <Card title="Building filter rules" icon="filter" href="/docs/logic/building-filter-rules">
    How to build the filter conditions used in branches.
  </Card>
</CardGroup>