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Documentation Index

Fetch the complete documentation index at: https://filla.io/docs/llms.txt

Use this file to discover all available pages before exploring further.

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What this template is for

The Customer Satisfaction Survey is designed for customer success teams, product managers, and support teams who want to measure how customers feel about their product and service. It combines quantitative ratings (overall satisfaction, NPS score, product quality, ease of use, value for money) with qualitative open-ended questions. A conditional support experience section appears only for customers who have recently contacted support, keeping the form short for everyone else.

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Suggested Airtable fields

You will want a table with fields covering:
  • Respondent info — name and email (both optional for anonymity)
  • Customer profile — customer type (new, regular, long-term, trial) and product/plan used
  • Satisfaction ratings — overall satisfaction (1-5 rating), NPS score (0-10 number), product quality rating, ease of use rating, and value for money rating
  • Support experience — a checkbox for whether the customer contacted support recently, plus a support quality rating and comments field
  • Open-ended feedback — text fields for what the customer likes most, what needs improvement, and general suggestions
  • Recommendation — a single select for likelihood to recommend (Definitely through Definitely Not)

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Form structure

This is a single-page survey with a thank-you page:
  1. Overall Experience — Optional name and email. Customer type and product/plan as dropdowns. Overall satisfaction rating and NPS score. Product quality, ease of use, and value for money ratings. Support experience section: a button group toggle for whether the customer contacted support, with conditional support rating and comments fields. Open-ended section: what they like most, what needs improvement, likelihood to recommend as radio cards, and a suggestions field.
  2. Thank You — A simple thank-you message noting that every response is read and acted on.

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Features highlighted

  • Single-page layout — quick to complete, estimated at 2 minutes
  • Rating fields used extensively for CSAT metrics
  • NPS-style number field (0-10 scale)
  • Conditional logic — support quality rating and comments appear only when the customer confirms they contacted support
  • Button group display for yes/no support toggle
  • Radio card display for recommendation likelihood
  • Optional anonymity — name and email are not required
  • No confirmation email — appropriate for anonymous surveys

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Styling

Uses the Feedback & Surveys theme: amber/gold accent, Outfit font, warm yellow background, rounded buttons. No header image — the focus is entirely on the questions.