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What confirmation emails do

A confirmation email is sent to the respondent’s email address immediately after they submit. It can confirm receipt, include a summary of their answers, provide a link to edit their submission, and communicate next steps.

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Setting up a confirmation email

1

Open form settings

Click the gear icon in the editor toolbar to open the Form Settings dialog.
2

Go to the Notifications tab

Select the Notifications tab.
3

Enable the confirmation email

Toggle Enable confirmation email on.
4

Configure the settings

Set the email field, subject line, and body content.

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Settings reference

SettingDescription
Enable confirmation emailToggle to activate the confirmation email.
Email fieldThe field on the form that contains the respondent’s email address. Filla sends the confirmation to this address.
Subject lineThe email subject. Supports variable references. Type @ to insert field values.
BodyRich text email body. Supports full formatting and @ variable references to personalize the content.
Reply-toOptional. An email address respondents can reply to. If blank, replies go to Filla’s sending address.
Include answers summaryWhen on, a summary table of all submitted field values is appended to the email. Default: on.
Include edit linkWhen on, a link to edit the submission is included in the email. Default: off.

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Writing the email body

The body uses a rich text editor. You can:
  • Add bold, italic, headings, and lists
  • Insert links
  • Reference submitted values with @ mentions (type @ to open the field picker)
  • Personalize the message for each respondent
Example subject: Thanks for applying, @{First Name}! Example body: 
Hi @{First Name},

We've received your application for @{Job Title}.
Our team will review it and follow up at @{Email} within 3 business days.

Best,
The Team

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Including an answers summary

When Include answers summary is enabled, a table of all submitted field labels and values is appended below your email body. This gives respondents a record of exactly what they submitted. When Include edit link is enabled, the email includes a link the respondent can click to open the form pre-filled with their submission. This lets them update their answers after submitting.
Edit links are not authenticated by default. Anyone with the link can edit the record. Add a Login page to your form if you need authenticated edits.

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Common questions

Confirmation emails are sent from Filla’s sending domain. The reply-to address is what you configure. To send from your own domain, contact support about custom sending domains.
The confirmation email goes to the single email field you select. For notifying multiple people, use the admin notification feature instead.
Not with a single confirmation email setting. There is one template per form. Use automation webhooks to trigger your own email tool (like Mailchimp or SendGrid) with conditional logic for more complex scenarios.
Confirmation emails are sent immediately after the record is saved to Airtable. There is usually a few seconds delay for the email to arrive.