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What the Wait action does

The Wait action pauses the automation for a specified amount of time before continuing to the next action. Actions after the Wait do not run until the delay period has elapsed.

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Configuring a Wait action

1

Add a Wait action

In the Automations tab, add an action and select Wait.
2

Set the delay

Choose the duration in minutes, hours, or days.

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How it fits in the automation flow

Automations run their actions sequentially. When the automation reaches a Wait action, it pauses for the configured duration and then continues with the next action in the list. For example, an automation with this sequence:
  1. Update Submitted Record (set Status to “Pending”)
  2. Wait 24 hours
  3. Update Submitted Record (set Status to “Follow up needed”)
The first update runs immediately on submission. Twenty-four hours later, the second update runs automatically.

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Use cases

  • Delayed follow-up emails: Wait a day after submission, then trigger a webhook that sends a follow-up message.
  • Staged status updates: Set an initial status on submit, then change it after a waiting period.
  • Cooling-off periods: Wait before running an action to give the respondent time to update their submission.

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Combining Wait with conditional actions

You can place a Wait action inside an If / Else branch. The delay only applies to that branch’s action sequence.
The Wait action pauses only the current automation’s sequential execution. Other automations on the same form continue to run in parallel without waiting.