Managing your subscription
Billing is managed at the workspace level. Only the workspace Owner can view or change billing settings. To access billing, go to Settings and select the Billing tab.Where billing appears in the dashboard
| Location | What it shows |
|---|---|
| Plan card (Settings page) | Your current plan name and details |
| Subscription card (sidebar footer) | Plan status with a link to the billing portal |
| Plan badge (workspace switcher) | Plan name badge next to the workspace name |
Upgrading your plan
Enter payment details
Enter your card information. Filla uses Polar for payment processing. Your card details are never stored on Filla’s servers.
Managing your subscription
From the Billing tab you can:- View your current plan and usage
- Upgrade or downgrade your plan
- Update your payment method
- Download past invoices
- Cancel your subscription
Only the workspace owner can access the billing portal. Other team members (Editors and Viewers) do not see billing options.
Canceling
You can cancel anytime from the billing portal. Your plan remains active until the end of the current billing period. After that, your workspace reverts to the free tier.Common questions
What happens if I hit my submission limit?
What happens if I hit my submission limit?
New form submissions will be rejected until the limit resets or you upgrade. Existing records and tools are not affected.
Can I switch plans mid-cycle?
Can I switch plans mid-cycle?
Yes. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of your current billing period.
Do you offer annual billing?
Do you offer annual billing?
Yes. Annual billing is available at a discount from the billing settings page.
Can I get a refund?
Can I get a refund?
Contact support within 7 days of a charge if you need a refund. Refunds are evaluated case by case.